The art of creating happy, loyal customers lies in the power of capturing their emotional responses to the products and services you deliver.

You have a business strategy. Does your strategy align with how customers make buying choices? Why do people choose one option over another and what are the key drivers that influence people to buy? Understanding the correlation seems elusive, but it is not.

Service Detective Insight’s links operations, technology and research by connecting each to the emotional customer experience. We’ll provide the feedback and insights you need to make better purchasing choices, improve your service initiatives and create true consumer loyalty!

  • Apparel
  • Automotive
  • Big Box
  • Boutiques
  • Convenience Stores
  • Department Stores
  • Grocery Stores
  • Pharmacies
  • Movie Theaters


“In the years we have worked with Service Detective Insight, they have consistently offered outstanding service. They are extremely responsive and quick to reply to any questions I have. Service Detective Insight sends quality shoppers to our boutiques, and each report paints a clear picture of the customer experience. This is just what we need to improve our business and stay ahead of our competitors. I do not believe you will find a team as responsive and willing to do what it takes to offer you 100% satisfaction on an ongoing basis.”
- Gary Tie-Shue, President – Group LX